1. Introduction
Letiverse ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, and other contact information you provide when creating an account or contacting us.
- Usage Data: Information about how you use our website and services.
- Device Data: Information about your device, browser, and IP address.
- Social Login Data: If you sign in using Google or Facebook, we receive basic profile information from those services.
3. How We Use Your Information
- To provide and maintain our services
- To notify you about changes to our services
- To provide customer support
- To gather analytics to improve our services
- To send marketing communications (with your consent)
- To detect and prevent fraud
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service providers who assist in operating our platform
- Legal authorities when required by law
- Business partners with your explicit consent
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
6. Your Rights
Under GDPR and UK data protection laws, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent at any time
7. Cookies
We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings.
8. AI-Powered Features
Letiverse uses artificial intelligence to power certain features, including our AI assistants (such as "Leti" and "The Ref"). When you interact with these features:
- Conversation Data: Your messages may be processed by third-party AI providers (such as Google) to generate responses. We do not store conversation history beyond your session.
- No Personal Data Training: Your conversations are not used to train AI models.
- Rate Limiting: We implement rate limits to prevent abuse of AI features.
- Accuracy Disclaimer: AI-generated responses may contain errors or inaccuracies. Always verify important information independently.
9. Contact Us
For any questions about this Privacy Policy or to exercise your rights, contact us at:
info@letiverse.co.uk